EzPortal - Portal Software for Forums

EzPortal Forums => Support => Topic started by: Marian on April 06, 2010, 02:08:24 pm

Title: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:08:24 pm

This morning, my forum would load but only the top potion, none of the Portal was there except for the shoutbox which was in a top column.   I tried a few things before I chose to not show portal home page from the EZPortal admin/settings, the forum came back, so I reinstalled the portal. It acted like it had installed but the redirect page never showed nor do I have an option for EZPortal in the admin section any longer.

I downloaded the newest realse 9-b, same thing.

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:12:34 pm

The last mod I added was the Tagging system, that was almost a week ago, and the forum and portal both work fine with it and that is the only change I made recently.

Title: Re: ~Lost Portal~
Post by: EzPortal on April 06, 2010, 02:18:32 pm

Is it listed as installed in the package manager?

Any errorrs in the forum's error log?

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:33:33 pm

I can't see anything in the error log corresponding to the portal.  I am showing it as installed, I uninstalled it, then reinstalled it, and the message to redirect is there but it never redirects nor does the Portal shows up in the admin.

Title: Re: ~Lost Portal~
Post by: EzPortal on April 06, 2010, 02:36:14 pm

Strange hmm in the package manager try going to Options tab then reset file permissions.

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:45:06 pm

OK, the portal version I was using when this happened was 9.a, but upgrading to 9.b, did not change things.  I did noticed that my server was very slow the last few days so that even my cpanel would not load and I thought that it was an overload on the server from whatever, but I don't think that's the case now, because the cpanel is loading fine. I'll check permissions, and make them writeable....

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:50:27 pm

all files are 755, except for settings which is 644

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 02:55:01 pm

I tried to uninstall the portal just then, and a page full of red errors appeared, so I didn't go any further.  It did not show any errors on installed.  I might need to manually uninstall the portal but I am uncertain how.

Title: Re: ~Lost Portal~
Post by: EzPortal on April 06, 2010, 03:01:00 pm

I think the portal is installed i think was a false install.
What version of SMF are you running?

Title: Re: ~Lost Portal~
Post by: EzPortal on April 06, 2010, 03:01:13 pm

If SMF 2.0 try to clear cache

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 03:04:12 pm

OK

Title: Re: ~Lost Portal~
Post by: Marian on April 06, 2010, 03:13:41 pm

That didn't work.  I clear the cache in my maintance folder, I uninstalled the portal, deleted the file, uploaded it again and reinstalled and the same thing.

Title: Re: ~Lost Portal~
Post by: EzPortal on April 06, 2010, 03:57:56 pm

I am thinking your using SMF 2.0 is that correct?

If so check the Installed Packages tab. You might have to remove the entires/uninstall it there.
I noticed once a while with SMF 2.0 it gets messed up on install history

Title: Re: ~Lost Portal~
Post by: Marian on April 07, 2010, 05:25:23 am

OK, I did that, then this morning tried again, and although the portal acts like it is installing, the re-direct does not re-derect nor is the EZPortal control/admin showing.

Title: Re: ~Lost Portal~
Post by: EzPortal on April 07, 2010, 12:42:03 pm

Try to uninstall again.

Then run this query on the database

Code: [Select]

delete from smf_log_packages where name = 'EzPortal'
Then install again

Title: Re: ~Lost Portal~
Post by: Marian on April 07, 2010, 03:11:52 pm

OK, will give it a go.

Title: Re: ~Lost Portal~
Post by: Marian on April 07, 2010, 03:18:58 pm

Yay, that worked!  Portal back with all blocks.  I had thought I would lose them but I didn't.  Thanks,

Title: Re: ~Lost Portal~
Post by: EzPortal on April 07, 2010, 03:35:36 pm

Glad you got me working that has bitten me sometimes working with SMF 2.0

Title: Re: ~Lost Portal~
Post by: dysfunkshinl on April 09, 2010, 09:44:46 pm

I have identical problems after the upgrade......ezportal no longer exist under my admin control panel.

"Then run this query on the database
Code:

delete from smf_log_packages where name = 'EzPortal'

Then install again"

If this helped the other guy, hopefully it will help me also.....but I have no idea how to perform this task.  Please describe in detail??

Title: Re: ~Lost Portal~
Post by: EzPortal on April 09, 2010, 09:49:35 pm

You have to run via phpmyadmin or someway to run an SQL query on your database this applies to SMF 2.0 only!

Title: Re: ~Lost Portal~
Post by: dysfunkshinl on April 09, 2010, 09:54:23 pm

I'm using 2.0RC3, and found my phpadmin and SQL on my control panel.......but I don't see/understand exactly where to "delete from smf_log_packages where name = 'EzPortal"

Title: Re: ~Lost Portal~
Post by: dysfunkshinl on April 09, 2010, 09:56:15 pm

I have located the smf_log_packages file, but not one that lists EzPortal

Title: Re: ~Lost Portal~
Post by: dysfunkshinl on April 09, 2010, 10:03:01 pm

disregard, I got it!

Title: Re: ~Lost Portal~
Post by: EzPortal on April 09, 2010, 10:04:07 pm

Glad you got it!